{"id":227873,"date":"2024-11-04T08:50:25","date_gmt":"2024-11-04T08:50:25","guid":{"rendered":"https:\/\/annafairytale.com\/conditions-generales-de-vente\/"},"modified":"2024-11-04T08:50:25","modified_gmt":"2024-11-04T08:50:25","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/annafairytale.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"\n<div class=\"et_d4_element et_pb_section et_pb_section_0  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>1. Company identification<\/h3>\n<ul>\n<li><strong>Company name :<\/strong> Anna Fairy Tale<\/li>\n<li>Based in Brussels<\/li>\n<li><strong>Phone number :<\/strong> +324 84 42 05 30<\/li>\n<li><strong>Email :<\/strong> <a rel=\"noopener\"><span>info<\/span><span>@annafairytale<\/span><span>.com<\/span><\/a><\/li>\n<li><strong>Company number (CBE):<\/strong> BE 1006.741.818<\/li>\n<li><strong>Intracommunity VAT :<\/strong> BE 1006.741.818<\/li>\n<\/ul>\n<h3>2. Purpose of the General Terms and Conditions of Sale<\/h3>\n<p>The present general conditions of sale define the rights and obligations of the parties within the framework of the sales of online products offered by Anna Fairy Tale on the website <a rel=\"noopener\" target=\"_new\" href=\"\/en\/\"><span>annafairytale<\/span><span>.com<\/span><\/a>, including Christmas ornaments, made-to-order floral arrangements, as well as various decorative objects. They apply to all orders placed on the website.<\/p>\n<h3>3. Products<\/h3>\n<p>Products available for sale include :<\/p>\n<ul>\n<li><strong>Christmas toys :<\/strong> Items and ornaments specially selected for the festive season.<\/li>\n<li><strong>Custom floral arrangements:<\/strong> Handcrafted floral arrangements, including personalized creations such as Ikebanas.<\/li>\n<li><strong>Decorative items :<\/strong> A variety of decorative items, including festive accessories, handcrafted decorations, and decorative elements for indoor and outdoor use.<\/li>\n<\/ul>\n<p>Product photos and descriptions are provided for information only. The customer may contact customer service for any clarification or specific request concerning the products.<\/p>\n<h3>4. Awards<\/h3>\n<p>Prices are shown in euros (\u20ac), inclusive of all taxes (VAT included), excluding delivery charges, which are specified when the order is confirmed. Anna Fairy Tale reserves the right to change its prices at any time, but undertakes to apply the price in force at the time of the order.<\/p>\n<h3>5. Controls<\/h3>\n<ul>\n<li><strong>5.1 Ordering :<\/strong> Orders can only be placed via the <a rel=\"noopener\" target=\"_new\" href=\"\/en\/\"><span>annafairytale<\/span><span>.com<\/span><\/a>. When ordering a bespoke floral or Christmas arrangement, customers must specify their wishes in the contact form.<\/li>\n<li><strong>5.2 Order confirmation :<\/strong> After validation, the customer receives a confirmation email containing the details of the order. The sale is final upon receipt of this email.<\/li>\n<li><strong>5.3 Order cancellation :<\/strong> For personalized or made-to-order products, such as custom or Christmas flower arrangements, cancellation of the order is subject to Anna Fairy Tale's acceptance.<\/li>\n<\/ul>\n<h3>6. Terms of payment<\/h3>\n<p>Payment is made online via credit card, PayPal, or any other available payment method. Transactions are secured by an encryption protocol (SSL).<\/p>\n<h3>7. Delivery<\/h3>\n<ul>\n<li><strong>7.1 Delivery area :<\/strong> Products are delivered in Belgium and, under certain conditions, to other European countries. Delivery areas and times are specified on the website.<\/li>\n<li><strong>7.2 Delivery times :<\/strong> Delivery times vary according to the type of product. For personalized and Christmas floral arrangements, delivery times may depend on the availability of materials and the complexity of the arrangement.<\/li>\n<li><strong>7.3 Delivery charges :<\/strong> Delivery costs are indicated at the time of order and depend on the destination, weight or volume of the package.<\/li>\n<li><strong>7.4 Late delivery :<\/strong> In case of delay, the customer will be informed as soon as possible. If the delay exceeds [specify the legal deadline, e.g. 30 days], the customer may cancel the order and request a refund.<\/li>\n<\/ul>\n<h3>8. Right of withdrawal<\/h3>\n<p>In accordance with Anna Fairy Tale's returns policy, returns are only accepted if the product is damaged or defective on receipt.<\/p>\n<p>In the event of a damaged product, the customer must report the problem to customer service within 24 hours of receipt, providing proof (photos or videos) of the condition of the product to : <a rel=\"noopener\"><span>info<\/span><span>@annafairytale<\/span><span>.com<\/span><\/a>. Anna Fairy Tale then undertakes to offer an exchange or refund, depending on the possibilities. Returned products must be in their original packaging and in perfect condition, except for the reported defect.<\/p>\n<h3>9. Customer service<\/h3>\n<p>For any questions or complaints, the customer can contact customer service at the following address:<\/p>\n<ul>\n<li><strong>Email :<\/strong> <a rel=\"noopener\"><span>info<\/span><span>@annafairytale<\/span><span>.com<\/span><\/a><\/li>\n<\/ul>\n<h3>10. Liability<\/h3>\n<p>Anna Fairy Tale is not responsible for delays or failures due to force majeure or errors made by the customer (e.g. incorrect address). Anna Fairy Tale's liability is limited to the amount of the order.<\/p>\n<h3>11. Intellectual property<\/h3>\n<p>Site elements <a rel=\"noopener\" target=\"_new\" href=\"\/en\/\"><span>annafairytale<\/span><span>.com<\/span><\/a> (texts, images, logos, etc.) are protected by intellectual property rights. Any reproduction is forbidden without the prior authorization of Anna Fairy Tale.<\/p>\n<h3>12. Personal data<\/h3>\n<p>Anna Fairy Tale complies with personal data protection legislation (RGPD). The information collected is used exclusively to process orders and manage customer relations. Customers may access, modify or delete their data on request.<\/p>\n<h3>13. Applicable law and settlement of disputes<\/h3>\n<p>These terms and conditions are governed by Belgian law. In the event of a dispute, the customer is invited to contact Anna Fairy Tale for an amicable resolution. If no agreement is reached, the dispute will be submitted to the competent courts in Belgium.<\/p>\n<h3>14. Modification of the GTC<\/h3>\n<p>Anna Fairy Tale reserves the right to modify the GTC at any time. The applicable conditions are those in force at the date of the order.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">1. Identification de l\u2019entreprise<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Nom de l\u2019entreprise :<\/strong> Anna Fairy Tale<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Si\u00e8ge social :<\/strong> Avenue Brugmann 416, 1180 Bruxelles<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Num\u00e9ro de t\u00e9l\u00e9phone :<\/strong> +324 84 42 05 30<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Email :<\/strong> info@annafairytale.com<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Num\u00e9ro d'entreprise (BCE) :<\/strong> BE 1006.741.818<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>TVA intracommunautaire :<\/strong> BE 1006.741.818<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">2. Objet des Conditions G\u00e9n\u00e9rales de Vente<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente d\u00e9finissent les droits et obligations des parties dans le cadre des ventes de produits en ligne propos\u00e9s par Anna Fairy Tale sur le site <a href=\"https:\/\/annafairytale.com\/\">annafairytale.com<\/a>, incluant les jouets de No\u00ebl, les compositions florales sur commande, ainsi que divers objets de d\u00e9coration. Elles s'appliquent \u00e0 toutes les commandes pass\u00e9es sur le site.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">3. Produits<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Les produits disponibles \u00e0 la vente incluent :<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Jouets de No\u00ebl :<\/strong> Articles et jouets sp\u00e9cialement s\u00e9lectionn\u00e9s pour les f\u00eates de fin d'ann\u00e9e.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Compositions florales sur commande :<\/strong> Arrangements floraux artisanaux, comprenant des cr\u00e9ations personnalis\u00e9es comme les Ikebanas.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Objets de d\u00e9coration :<\/strong> Articles de d\u00e9coration vari\u00e9s, incluant des accessoires de f\u00eate, des d\u00e9corations artisanales, et des \u00e9l\u00e9ments d\u00e9coratifs pour l\u2019int\u00e9rieur et l\u2019ext\u00e9rieur.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Les photos et descriptions des produits sont fournies \u00e0 titre indicatif. Le client peut contacter le service client pour toute pr\u00e9cision ou demande sp\u00e9cifique sur les produits.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">4. Prix<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Les prix sont indiqu\u00e9s en euros (\u20ac), toutes taxes comprises (TVA incluse), hors frais de livraison, qui sont pr\u00e9cis\u00e9s lors de la validation de la commande. Anna Fairy Tale se r\u00e9serve le droit de modifier les prix \u00e0 tout moment, mais s'engage \u00e0 appliquer le tarif en vigueur au moment de la commande.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">5. Commandes<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>5.1 Passation de commande :<\/strong> Les commandes se font exclusivement via le site <a href=\"https:\/\/annafairytale.com\/\">annafairytale.com<\/a>. Lors de la commande d\u2019une composition florale ou de No\u00ebl sur mesure, le client doit sp\u00e9cifier ses souhaits dans le formulaire de contact.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>5.2 Confirmation de commande :<\/strong> Apr\u00e8s validation, le client re\u00e7oit un email de confirmation reprenant les d\u00e9tails de la commande. La vente est d\u00e9finitive d\u00e8s r\u00e9ception de cet email.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>5.3 Annulation de commande :<\/strong> Pour les produits personnalis\u00e9s ou sur commande, comme les compositions florales sur mesure ou de No\u00ebl, l\u2019annulation de la commande est soumise \u00e0 l\u2019acceptation de Anna Fairy Tale.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">6. Modalit\u00e9s de paiement<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Le paiement est effectu\u00e9 en ligne via carte bancaire, PayPal, ou tout autre mode de paiement disponible. Les transactions sont s\u00e9curis\u00e9es par un protocole de cryptage (SSL).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">7. Livraison<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>7.1 Zone de livraison :<\/strong> Les produits sont livr\u00e9s en Belgique et, sous certaines conditions, dans d'autres pays europ\u00e9ens. Les zones de livraison et les d\u00e9lais sont pr\u00e9cis\u00e9s sur le site.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>7.2 D\u00e9lais de livraison :<\/strong> Les d\u00e9lais varient selon le type de produit. Pour les compositions florales personnalis\u00e9es et de No\u00ebl, le d\u00e9lai de livraison peut d\u00e9pendre de la disponibilit\u00e9 des mat\u00e9riaux et de la complexit\u00e9 de l\u2019arrangement.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>7.3 Frais de livraison :<\/strong> Les frais de livraison sont indiqu\u00e9s lors de la commande et d\u00e9pendent de la destination, du poids ou du volume du colis.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>7.4 Retard de livraison :<\/strong> En cas de retard, le client sera inform\u00e9 d\u00e8s que possible. Si le retard exc\u00e8de [pr\u00e9ciser le d\u00e9lai l\u00e9gal, par exemple 30 jours], le client a la possibilit\u00e9 d\u2019annuler la commande et de demander un remboursement.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">8. Droit de r\u00e9tractation<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Conform\u00e9ment \u00e0 la politique de retour d'Anna Fairy Tale, les retours ne sont accept\u00e9s que si le produit est endommag\u00e9 ou d\u00e9fectueux \u00e0 la r\u00e9ception.<br>En cas de produit endommag\u00e9, le client doit signaler le probl\u00e8me au service client dans un d\u00e9lai de 24 heures apr\u00e8s la r\u00e9ception, en fournissant des preuves (photos ou vid\u00e9os) de l\u2019\u00e9tat du produit \u00e0 : info@annafairytale.com. Anna Fairy Tale s\u2019engage alors \u00e0 proposer un \u00e9change ou un remboursement, selon les possibilit\u00e9s. Les produits retourn\u00e9s doivent \u00eatre dans leur emballage d\u2019origine et en parfait \u00e9tat, hormis le d\u00e9faut signal\u00e9.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">9. Service client<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Pour toute question ou r\u00e9clamation, le client peut contacter le service client aux coordonn\u00e9es suivantes :<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Email :<\/strong> info@annafairytale.com<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">10. Responsabilit\u00e9<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Anna Fairy Tale n\u2019est pas responsable des retards ou d\u00e9faillances dus \u00e0 des cas de force majeure ou \u00e0 des erreurs commises par le client (par exemple, erreur d\u2019adresse). La responsabilit\u00e9 de Anna Fairy Tale est limit\u00e9e au montant de la commande.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">11. Propri\u00e9t\u00e9 intellectuelle<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Les \u00e9l\u00e9ments du site <a href=\"https:\/\/annafairytale.com\/\">annafairytale.com<\/a> (textes, images, logos, etc.) sont prot\u00e9g\u00e9s par des droits de propri\u00e9t\u00e9 intellectuelle. Toute reproduction est interdite sans l\u2019autorisation pr\u00e9alable de Anna Fairy Tale.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">12. Donn\u00e9es personnelles<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Anna Fairy Tale respecte la l\u00e9gislation en mati\u00e8re de protection des donn\u00e9es personnelles (RGPD). Les informations collect\u00e9es sont utilis\u00e9es exclusivement pour le traitement des commandes et la gestion de la relation client. Le client peut acc\u00e9der, modifier ou supprimer ses donn\u00e9es sur demande.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">13. Droit applicable et r\u00e8glement des litiges<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Les pr\u00e9sentes CGV sont soumises au droit belge. En cas de litige, le client est invit\u00e9 \u00e0 contacter Anna Fairy Tale pour une r\u00e9solution amiable. Si aucun accord n\u2019est trouv\u00e9, le litige sera soumis aux tribunaux comp\u00e9tents en Belgique.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">14. Modification des CGV<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Anna Fairy Tale se r\u00e9serve le droit de modifier les CGV \u00e0 tout moment. Les conditions applicables sont celles en vigueur \u00e0 la date de la commande.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->","_et_gb_content_width":"1080","footnotes":""},"class_list":["post-227873","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/pages\/227873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/comments?post=227873"}],"version-history":[{"count":0,"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/pages\/227873\/revisions"}],"wp:attachment":[{"href":"https:\/\/annafairytale.com\/en\/wp-json\/wp\/v2\/media?parent=227873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}